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Everything you need to know about our web design & internet marketing process.

Common questions about how we work

After 12+ years in the web design business, we have collected a few common questions about how to get started, our process, payments, maintenance, etc.

FAQ

Most frequent questions and answers

First of all, please notice that this is a limited time offer.

A website/SEO audit is a process that takes a lot of time and effort (3-4 hours of work). Actually, many agencies charge a good amount of money to conduct them for their clients.

Well, for the time being we offer them for FREE, with absolutely no commitment from your part

Why? It is a good way to get to meet you and for you to get to know us. Also, with this method, we can see if and how we can actually help you grow your business.

And of course, you can check if we can actually provide value to your business before possibly committing to a contract.

You only need to fill out a contact form containing a few questions about your business/website. 

Then you will get a confirmation email that we received your email. After that, we will check your website & the rest of the info that you provided.

If you qualify for the free audit, we will send you a link to our calendar, where you can pick an available date and time for our video conference.

During the video call, we will present you our findings and we will propose valuable solutions and suggestions to improve your business and website. 

The duration of the call will be 30 minutes. If we don’t have any other appointments and we need more time to discuss, we maybe able to stretch it for a few extra minutes.

Getting in touch.

Firstly, you have to tell us a bit about your project. We will review your information and get back to you within 24-48 hours. If we need any clarifications we will let you know.

Arranging a video conference.

After we review your request and your project looks like a good fit, we will send you a form to fill out with more detailed information about your goals, purpose, problems you are having with your business, etc. This is very important so that we can prepare for our meeting. It will save us a lot of time and extra meetings.

Then, we will send you a link to our online calendar where you can see our available slots and choose a convenient date and time for our meeting.

Proposal

We do not really like sending proposals via email. This is because we believe that it is much better to go through the proposal together. In case you have any questions concerning specific services, costs or you need clarifications on certain parts of the proposal.

This is why by the end of the first video call, we will suggest that we arrange a second one after 2-3 days. On our second video call, we will present to your our proposal and we can elaborate on it and possibly come to an agreement.

Finally, on the proposal we will only include services that you actually need, according to your needs and objectives.

Agreement – Deposit

After we agree on the proposal, we will send you an invoice for the deposit. Depending on the total cost of the project, we may ask for a deposit in the range of 30-50% of the total amount.

When we receive the payment, we will create an account for you in our interactive client portal. There, you will be able to see the project timeline, to-do lists, completed tasks, invoices, etc. In general, you can track the whole progress of the project, our conversations and send us messages and feedback.

Project kick-off

Then we begin building your website according to the data we have from our conversations, completed form, etc.

The process is almost identical with building a website from scratch. 

Even though there is an existing website, we will probably need to reconstruct every aspect of it. From the choice of CMS platform to the whole content. 

The sure thing is that we will make it better and faster, a website that you will be proud of.

Just get in touch with us.

In general, we can deliver a complete website within 2-4 months depending on the complexity of the project.

If the project is urgent, we might be able to deliver sooner but it will cost more because we will assign more people on it. 

The general process is similar to the website creation mentioned above. We research, we meet, we discuss, we propose and so on. Don’t worry, we will guide you through the process.

Just get in touch with us.

We mostly use WordPress for website creation as it is a very flexible platform, secure, SEO friendly, easy to manage and to host. Don’t forget that over 30% of all websites use WordPress!

For large e-commerce projects we may consider using other platforms like Magento or CS-Cart.

We offer 30 days support in order to fix any unseen bugs and help you getting your way around your new website. 

After this period, we strongly suggest that you consider subscribing to one of our maintenance plans in order to ensure that your website stays secure, updated, available and in great working order. We will keep it safe from hackers, keep backups, update your software and much more. 

Sure we do! 

We offer a web hosting service exclusively for our web design clients. It is optimized for WordPress and it offers lightning speeds, almost 100% uptime as it is based on Google Cloud services, extra layers of security and daily backups.

Our web hosting service combined with a custom maintenance plan is your best choice as they totally complement each other in a complete solution.

Get in touch with us. 

We will be glad to hear from you!

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